Implementation of E Government through the E Buddy Application at the Regional Secretariat of Sidoarjo Regency

Implementasi E-Government Melalui Aplikasi E-Buddy di Sekretariat Daerah Kabupaten Sidoarjo

Abstract

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The implementation of e-government through E-Buddy supports the Sidoarjo Regency Government in digitalizing administrative services and improving work effectiveness and efficiency. This study analyzes E-Buddy implementation in mail management at the Regional Secretariat to the village level using George C. Edwards III’s theory of communication, resources, disposition, and bureaucratic structure. Using a descriptive qualitative approach, data were collected through interviews, observations, and documentation. Findings show that implementation is generally adequate, but challenges remain in uneven technical understanding, user competence, network disruptions, system integration, manual work practices, hierarchical processes, and the absence of standardized operational procedures. Strengthening capacity, infrastructure, digital culture, access, integration, and procedures is therefore necessary.