The Quality Of Digital Population Administration Services Provided By Para Dewi In Bandarasri Village, Mojokerto Regency
Kualitas Pelayanan Administrasi Kependudukan Digital Pelaku Para Dewi Di Desa Bandarasri, Kabupaten Mojokerto
DOI:
https://doi.org/10.21070/ups.11854Keywords:
ParaDewi, service quality, public services, population administrationAbstract
This study aims to describe and analyze the quality of digital population administration services provided through the Pelaku Para Dewi application in Bandarasri Village, Mojokerto Regency, based on five service quality dimensions. A qualitative descriptive method was employed, utilizing data collection techniques such as interviews, observation, and documentation involving village officials and residents service users. Data were gathered through in depth interviews with both village officials and service users. The results indicate that the quality of digital population administration services via the Pelaku Para Dewi application is considered satisfactory. Regarding the Tangibles dimension, service delivery is supported by adequate infrastructure and facilities including service areas, computers, internet connectivity, and other supporting amenities although limitations remain concerning seating capacity and equipment condition. In terms of Reliability, staff provide services in accordance with Standard Operating Procedures and clearly communicate requirements and procedures, despite occasional delays at specific stages of the service process
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