Analysis of Staff Satisfaction with the Use of E-Puskesmas Using the End User Computing Satisfaction (EUCS) Method in Pasuruan Regency
Analisis Tingkat Kepuasan Petugas Terhadap Penggunaan E-Puskesmas Menggunakan Metode End User Computing Satisfaction (EUCS) Di Kabupaten Pasuruan
DOI:
https://doi.org/10.21070/ups.11759Keywords:
E-Puskesmas, User Satisfaction, EUCS, Health Information System, SEM-PLSAbstract
The implementation of E-Puskesmas as an electronic medical record system was expected to support more effective and integrated healthcare services. This study aimed to analyze healthcare workers’ satisfaction with the use of E-Puskesmas in Pasuruan Regency using the End User Computing Satisfaction (EUCS) method. A quantitative cross-sectional approach was employed involving 185 healthcare workers from seven community health centers. Data were collected through questionnaires and analyzed using SEM-PLS. The results showed that user satisfaction was significantly influenced by the timeliness and accuracy dimensions, with timeliness emerging as the most dominant factor. Meanwhile, the content, format, and ease of use dimensions did not show significant effects on user satisfaction. These findings contributed to the development of health information systems by highlighting the importance of timely and accurate information in improving the quality of healthcare services at community health centers.
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