The Effectiveness of SIAK (Population Administration Information System) in Population Administration Services in Krembung Subdistrict, Sidoarjo
Efektivitas SIAK (Sistem Informasi Administrasi Kependudukan) Dalam Pelayanan Administrasi Kependudukan di Kecamatan Krembung Sidoarjo
DOI:
https://doi.org/10.21070/ups.11515Keywords:
SIAK, Application, Efficiency, Public services, Population administrationAbstract
This research examines how well the Population Administration Information System (SIAK) functions in providing population administration services in Krembung Subdistrict, Sidoarjo Regency. A descriptive qualitative method was utilized for data gathering, which included observing, interviewing, and reviewing documents. The assessment of effectiveness is based on indicators defined by Campbell J. P. , which include program success, achievement of goals, user satisfaction, input-output levels, and overall results. The results indicate that SIAK enhances data management and speeds up service delivery. Nonetheless, there are obstacles such as server issues, limited staff capacity, particularly among older employees, and a lack of document supplies. While the infrastructure is sufficient, the readiness of human resources needs ongoing technical training. In summary, SIAK is reasonably effective, but to reach its full potential, it is necessary to strengthen technical systems and boost staff skills to improve service quality and public contentment.
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