The Effectiveness of the DITAKOPUM Application as a Facilitator of Public Services
Efektivitas Aplikasi DITAKOPUM Sebagai Kemudahan dalam Pelayanan Publik
DOI:
https://doi.org/10.21070/ups.11445Keywords:
DITAKOPUM, Effectiveness, Public Services, Digitalization, MSMEsAbstract
This study analyzes the effectiveness of the DITAKOPUM application in improving public services for cooperatives and MSMEs in Sidoarjo Regency. Using a qualitative descriptive approach, the research finds that this innovation has successfully accelerated the acquisition of business legality and created neater, more integrated data. Administrative services are now completed free of charge within 2–3 days. While the application is adaptive across various business sectors, challenges such as limited digital literacy and network constraints in remote areas persist. These findings highlight that successful digital transformation relies not only on the software itself but also on technical support and equitable infrastructure. Furthermore, the study suggests developing marketplace integration and export features to strengthen DITAKOPUM’s contribution to micro-enterprise governance in the future.References
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