Effectiveness of Digital-Based Public Services Through the NGEKIR Online Program in Trenggalek Regency
Efektivitas Pelayanan Publik Berbasis Digital Melalui Program NGEKIR Online di Kabupaten Trenggalek
DOI:
https://doi.org/10.21070/ups.11416Keywords:
NGEKIR Online, Public Service, Effectiviness, E-Goverment, Digital Public ServiceAbstract
This study aims to analyze the effectiveness of the NGEKIR Online digital public service program at the Department of Transportation of Trenggalek Regency using Richard M. Steers’ effectiveness theory. This research employed a descriptive qualitative method with data collected through observation, interviews, and documentation, and analyzed using the Miles and Huberman interactive model. The findings indicate that the program has been relatively effective in improving service accessibility, reducing queue times, strengthening coordination, and supporting organizational adaptation to digital transformation. This study also demonstrates the contribution of local digital innovation to improving public service quality and supporting e-government implementation.
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