The Influence of Job Demands, Supervisor Support, and Flexible Work on Employees' Work–Life Balance in the Retail Industry in Sidoarjo
Pengaruh Job Demands, Supervisor Support, dan Flexible Work terhadap Work–Life Balance Karyawan pada Industri Ritel di Sidoarjo
DOI:
https://doi.org/10.21070/ups.11318Keywords:
Work Environmet, job demands, supervisor support, flexible work arrangements, work–life balance, retail industryAbstract
Work-life balance is an important issue in the retail industry due to high job demands and dynamic working systems. This study examines the influence of job demands, supervisor support, and flexible work arrangements on the work-life balance of retail employees in Sidoarjo Regency. A quantitative approach was employed, with data collected through questionnaires and analyzed using statistical methods. The results show that job demands have a negative and significant effect on work-life balance, indicating that higher work demands reduce employees’ ability to balance work and personal life. Conversely, supervisor support and flexible work arrangements have positive and significant effects on work-life balance. These findings suggest that managerial support and workplace flexibility help employees manage professional and personal responsibilities more effectively. Therefore, organizations should manage work demands while promoting supportive and flexible work environments to improve employee well-being, productivity, and work-life balance.
Downloads
References
M. M. Amri, A. Maharani, and Z. Hidayah, “Job burnout and flexible working arrangement associations on employee wellbeing with perceived organizational support as mediator: a study during pandemic,” Jurnal Administrasi dan Manajemen (JAM), vol. 21, no. 4, pp. 522–537, 2022.
P. Susanto, M. E. Hoque, T. Jannat, and B. Emely, “Work-life balance, job satisfaction, and job performance of SMEs employees: The moderating role of family-supportive supervisor behaviors,” Front. Psychol., vol. 13, 2022.
M. Mochklas, S. Subagyo, and M. Muchson, “The role of work-life balance and supervisor support on job satisfaction: an empirical study in Indonesian SMEs,” 2024.
M. Christian and K. Gularso, “The mediating and moderating role of work-life balance on performance of distribution center employees,” 2023.
I. Puspitasari and A. Hidayat, “Supervisor Involvement in Scheduling dan Dampaknya terhadap Work-Life Balance di Ritel,” Jurnal Pengembangan Sumber Daya Manusia Indonesia, 2025.
A. S. Mulyani, “Konflik Kerja–Keluarga dan Work–Life Balance Karyawan Ritel Surabaya,” Jurnal Humaniora dan Bisnis, 2024.
R. Utami, “Spill-over Kerja ke Rumah dan Dampaknya terhadap Keseimbangan Hidup Pekerja Ritel,” Jurnal Ilmiah Manajemen dan Pemasaran, 2023.
N. A. Firmansyah and H. Darma, “Part-Time Flexible Work dan Keseimbangan Kehidupan Kerja Karyawan Ritel,” Jurnal Bisnis Modern Indonesia, 2025.
A. Akmal, “Flexible Working dan Digital Skill terhadap Work-Life Balance,” 2024.
M. I. Benidikto, E. Listiana, and E. Irdhayanti, “Work-Life Balance dan Job Satisfaction Guru,” JIM Journal, 2025.
I. D. Astuti, “Job Demands dan Work Engagement,” STIM YKPN Journal, 2025.
F. Ariyanti and H. Saputro, “Perceived Supervisor Support dan Job Satisfaction,” Jurnal Arastirma, 2024.
N. D. A. Widyastuti, “Keseimbangan Kerja-Hidup dan Dukungan Supervisor,” Innovative Journal, 2025.
V. Nuraini and Y. Kartika, “Kebijakan Fleksibilitas Shift dan Kepuasan Kerja Karyawan Ritel di Sidoarjo,” Jurnal Ilmiah Riset Bisnis dan Ekonomi, 2024.
A Malik Ibrahim, “Keberadaan Toko ritel modern di Indonesia tumbuh positif,” Antara Jatim.
D. Nisa Zakira, A. Chan, and H. Abdul Muhyi, “Pengaruh Work-life Balance Terhadap Kinerja Karyawan Gen Z: Studi Kasus pada PT XYZ,” vol. 6, p. 3846, 2025.
I. H. Hasibuan and Z. Siregar, “Fleksibilitas Kerja dan Work Life Balance,” EKOMA Journal, 2025.
S. D. Ramadhanty and N. Emilisa, “Pengaruh Work From Home dan Family Supportive Supervisor Behaviors terhadap Work-Life Balance,” Jurnal Ilmiah Wawasan Psikologi, 2023.
C. Az-Zahra, “Flexible Working Arrangement dan Work-Life Balance,” 2024.
Y. Safira and S. Mangkona, “Flexible Working Space dan Work Life Balance,” RIGGS Journal, 2025.
T. Wahyuni and L. Setiawan, “Supervisor-Granted Flexibility dan Keseimbangan Kerja-Hidup di Sektor Ritel,” Jurnal Ekonomi dan Bisnis Terapan, 2024.
M. Yuliani, “Peran Kepemimpinan Shift Supervisor terhadap Kesejahteraan Karyawan Ritel,” Jurnal Psikologi Terapan Indonesia, 2023.
A. Rachmanantya and F. Martdianty, “The implication of supervisor support and flexible working arrangement on job satisfaction and job performance, mediated by the work-life balance of civil servants in Indonesia,” in AIP Conference Proceedings, 2023, p. 030030.
M. I. Benidikto, E. Listiana, E. Irdhayanti, I. Daud, and D. P. Marumpe, “Pengaruh Career Development dan Work-Life Balance Terhadap Job Satisfaction Guru di Kabupaten Sanggau Melalui Work Engagement Sebagai Variabel Mediasi,” Jurnal Ilmiah Multidisipin, vol. 3, no. 6, pp. 263–277, Jun. 2025, doi: 10.60126/jim.v3i6.961.
E. Junis Setyawan, S. M. Sadana, and K. Kunci, “Jurnal Impresi Indonesia (JII) Analisis Employee Engagement Pada PT Xyz: Investigasi Peran Flexible Working Arrangement, Perceived Organizational Support, Work-Life Balance, dan Job Satisfaction”.
C. Kurnia, “Work-Life Balance dan Job Demand,” 2023.
A. Ardiani and A. Setiamy, “Job Demand dan Work Life Balance terhadap Burnout,” EKOMA Journal, 2024.
S. Widodo, “Tuntutan Pelanggan dan Keseimbangan Kerja di Ritel Modern Jawa Timur,” Jurnal Bisnis dan Organisasi, 2025.
R. Handayani and D. Kusuma, “Pengaruh Beban Penjualan dan Shift Kerja terhadap Keseimbangan Kerja-Hidup Karyawan Ritel,” Jurnal Manajemen Retail Indonesia, 2024.
R. T. Barasa and H. K. Tunjungsari, “Supervisor Support dan Work Life Balance terhadap Turnover Intention,” JMBK Journal, 2024.
U. Bella, I. Ayu Made Er Meytha Gayatri, N. Indriasari, and U. Dehasen Bengkulu, “Pengaruh Work Life Balance Terhadap Burnout Karyawan Di PT. Advantage Service And Cash Management (SCM) Bengkulu The Effect Of Work-Life Balance On Employee Burnout At PT. Advantage Service And Cash Management (SCM) Bengkulu.”
R. Siana, I. Pratiwi, W. Program, S. Manajemen, F. Ekonomika, and D. Bisnis, “Flexible Working Arrangements: Fleksibilitas Kerja dalam Pengelolaan Sumber Daya Manusia (SDM) Modern”, doi: 10.15294/msdm.v1i1.304.
A. N. Ariasari, “Family Supportive Supervisor Behavior dan Work Life Balance,” 2025.
E. E. Nirmala, “Work-Family Conflict dan Flexible Work Arrangement,” 2024.
T. Tamin and A. Halim, “The Impact of Flexible Work and Social Support on Employees’ Work-Life Balance,” Advances in Management & Financial Reporting, vol. 4, no. 1, pp. 18–34, Nov. 2025, doi: 10.60079/amfr.v4i1.640.
E. Junis Setyawan, S. M. Sadana, and K. Kunci, “Jurnal Impresi Indonesia (JII) Analisis Employee Engagement Pada PT Xyz: Investigasi Peran Flexible Working Arrangement, Perceived Organizational Support, Work-Life Balance, dan Job Satisfaction”.
F. C. N. Ahdianita, “Pengaruh Flexible Working Arrangement terhadap Job Satisfaction,” Jurnal Global Inovasi, 2024.
G. Guli, W. Wahyudi, and C. Warman, “Beban Kerja dan Work-Life Balance,” Cahaya Publikasi Journal, 2025.
P. Rahmawati, “Swap Shift Arrangement dan Work-Life Balance Karyawan Retail Jawa Barat,” Jurnal Inovasi Manajemen Retail, 2023.
N. Alodia and B. Narpati, “Work Life Balance dan Flexibility Time,” IJESM Journal, 2024.
R. Adelia, N. Sabilla, W. Program, S. Manajemen, F. Ekonomika, and D. Bisnis, “Work-Life Balance dalam Era Digitalisasi Kerja: Analisis Dampak terhadap Kinerja Karyawan”, doi: 10.15294/msdm.v1i1.377.
W. T. Sari and R. Yuniasanti, “Flexible Working Arrangements dengan Work-Life Balance,” Jurnal Psikologi UP45, 2025.
A. Hesti, “Supervisor Support dan Work-Life Balance serta Dampaknya terhadap Job Satisfaction,” 2024.
N. Dewi, A. Widyastuti, R. Susanti, and J. ’ Far Amir, “Keseimbangan Kerja-Hidup sebagai Pemediasi Peran Penting Dukungan Supervisor dalam Mempertahankan Karyawan,” INNOVATIVE: Journal Of Social Science Research, vol. 5, pp. 6002–6015, 2025, [Online]. Available: https://j-innovative.org/index.php/Innovative
A. Khotimah, “Flexible Work Schedules dan Work-Life Balance,” Sinergi Journal, 2025.
A. Ananda, “The Effect of Compensation and Flexible Work on Performance, Through Work-Life Balance and Motivation on Members of the Sub-district Election Committee (PPK),” Ilmu Ekonomi Manajemen dan Akuntansi, vol. 6, no. 2, pp. 60–70, Sep. 2025, doi: 10.37012/ileka.v6i2.2940.
R. Siana, I. Pratiwi, W. Program, S. Manajemen, F. Ekonomika, and D. Bisnis, “Flexible Working Arrangements: Fleksibilitas Kerja dalam Pengelolaan Sumber Daya Manusia (SDM) Modern”, doi: 10.15294/msdm.v1i1.304.
R. Adelia, N. Sabilla, W. Program, S. Manajemen, F. Ekonomika, and D. Bisnis, “Work-Life Balance dalam Era Digitalisasi Kerja: Analisis Dampak terhadap Kinerja Karyawan”, doi: 10.15294/msdm.v1i1.377.
M. Fariqul Qolbi, R. Abadiyah, and M. F. Qolbi, “The Influence Of Knowledge Sharing And Organizational Culture On Employee Performance With Job Satisfaction As An Intervening Variable At Pt. Eloda Partner Pengaruh Knowledge Sharing Dan Budaya Organisasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Di Pt. Eloda Mitra.”
D. Setyo, T. Prabowo, and R. Abadiyah, “The Effect of Leadership, Knowledge Sharing and Work Motivation on Turnover Intention with Job Satisfaction as an Intervening Variable (Study on PT. Paramount Employees) [Pengaruh Kepemimpinan, Knowledge Sharing dan Motivasi Kerja terhadap Turnover Intention dengan Kepuasan Kerja sebagai Variabel Intervening (Studi pada Karyawan PT. Paramount)].”
W. J. Becker, L. Y. Belkin, S. E. Tuskey, and S. A. Conroy, “Surviving remotely: How job control and loneliness during a forced shift to remote work impacted employee work behaviors and well-being,” Hum. Resour. Manage., vol. 61, no. 4, pp. 449–464, Jul. 2022, doi: 10.1002/hrm.22102.
C. Bisnis Ika Dilla Astuti and A. Partina, “Work Engagement yang Dimediasi Job Satisfaction (Studi pada Anggota Biro Logistik Polda DIY),” 2025.
E. C. Waworuntu, S. J. R. Kainde, and D. W. Mandagi, “Work-Life Balance, Job Satisfaction and Performance Among Millennial and Gen Z Employees: A Systematic Review,” Society, vol. 10, no. 2, pp. 384–398, Dec. 2022, doi: 10.33019/society.v10i2.464.
Q. N. M. Baisa and B. M. Nilasari, “Mediation Role Of Work-Life Balance On The Effect Of Job Demand And Workplace Resources On Nurse Job Satisfaction During The Covid-19 Pandemic,” Jurnal Aplikasi Manajemen, vol. 20, no. 3, Sep. 2022, doi: 10.21776/ub.jam.2022.020.03.06.
M. Shirmohammadi, W. C. Au, and M. Beigi, “Remote work and work-life balance: Lessons learned from the covid-19 pandemic and suggestions for HRD practitioners,” Human Resource Development International, vol. 25, no. 2, pp. 163–181, 2022, doi: 10.1080/13678868.2022.2047380.
F. Kravariti, K. Tasoulis, H. Scullion, and M. K. Alali, “Talent management and performance in the public sector: the role of organisational and line managerial support for development,” International Journal of Human Resource Management, vol. 34, no. 9, pp. 1782–1807, 2023, doi: 10.1080/09585192.2022.2032265.
A. Khursheed WANI, “Work-Life Balance, Supervisor Support, and Life Satisfaction in the Higher Education Sector,” ActA Univ. SApientiAe, economicS And BUSineSS, vol. 11, pp. 64–92, 2023, [Online]. Available: http://mospi.nic.in/sites/default/files/publication_
S. A. Metselaar, L. den Dulk, and B. Vermeeren, “Teleworking at Different Locations Outside the Office: Consequences for Perceived Performance and the Mediating Role of Autonomy and Work-Life Balance Satisfaction,” Rev. Public Pers. Adm., vol. 43, no. 3, pp. 456–478, Sep. 2023, doi: 10.1177/0734371X221087421.
Van. der H. Chung, “The Flexibility Paradox: What the rise of remote working means for worker’s well-being HEEJUNG CHUNG.”
T. Ferdous, M. Ali, and E. French, “Use of flexible work practices and employee outcomes: the role of work-life balance and employee age,” Journal of Management and Organization, vol. 29, no. 5, pp. 833–853, Sep. 2023, doi: 10.1017/jmo.2020.44.
C. Brega, S. Briones, J. Javornik, M. León, and M. Yerkes, “Flexible work arrangements for work-life balance: a cross-national policy evaluation from a capabilities perspective,” International Journal of Sociology and Social Policy, vol. 43, no. 13–14, pp. 278–294, 2023, doi: 10.1108/IJSSP-03-2023-0077.
Ridwansyah, Sumin, Suhrawardi, M. S. Kamaruddin, and Khamim, “Tech-Enabled Flexible Work and Employee Productivity: The Role of Work–Life Balance and Islamic Work Ethic,” Ascarya: Journal of Islamic Science, Culture and Social Studies, vol. 5, no. 2, pp. 211–224, Dec. 2025, doi: 10.53754/1wp7zs95.
Downloads
Additional Files
Posted
License
Copyright (c) 2026 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
