Innovation in Population Administration Services Through the Si Superlaris Application
Inovasi Layanan Administrasi Kependudukan Melalui Aplikasi Si Superlaris
DOI:
https://doi.org/10.21070/ups.11248Keywords:
Service Innovation, Population Administration, Si Superlaris, Digital ServiceAbstract
This study aims to analyze population administration service innovation through the Si Superlaris (Heir Statement Registration) application in Tulangan District, Sidoarjo Regency, using Everett M. Rogers’ Diffusion of Innovation Theory (2003). The research employs a descriptive qualitative method with purposive sampling, while data were collected through observation, interviews, and documentation and analyzed using Miles and Huberman’s interactive model. The findings indicate that Si Superlaris improves service efficiency by reducing processing time and simplifying procedures through digitalization. The application is compatible with the existing administrative system because it maintains the role of village officials, although differences in digital literacy remain. Despite requiring operator adaptation and careful data management, the system is supported by socialization and simulation programs. Overall, Si Superlaris enhances public service effectiveness but still requires stronger external acceptance, equal user capacity, and consistent implementation to maximize its benefits.
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