Analysis of the Integration of Online and Offline Sales Accounting Information Systems (A Study At PT Indomarco Prismatama Surabaya Branch)
Analisis Integrasi Sistem Informasi Akuntansi Penjualan Online dan Offline (Studi pada PT Indomarco Prismatama Cabang Surabaya)
DOI:
https://doi.org/10.21070/ups.11116Keywords:
information system, Point Of Sales, klik indomaret, Online Customer Ratings, Inventory SystemAbstract
This study examines the implementation of online (Klik Indomaret) and offline sales accounting information systems at PT Indomarco Prismatama, Surabaya Branch, with a focus on Indomaret Sarirogo 2 store. Using a qualitative descriptive approach, data were collected through observation, interviews, and documentation. The results show that the offline sales system through POS operates well with real-time, computerized transaction recording, while the Klik Indomaret application has successfully expanded the company's digital sales channel. However, data integration between the two systems has not run optimally, indicated by recurring inventory discrepancies between the application and physical stock. Four main obstacles were identified: synchronization delays due to network disruptions, human error in return and damaged goods recording, limited automated internal control features, and operational coordination complexity during peak hours. This study recommends network infrastructure improvement, automatic stock reservation mechanisms, stricter SOPs, and automated alert features to minimize inventory discrepancies.
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