DOI of the published article https://doi.org/10.61796/icossh.v2i2.497
Digitization of Population Administration Services Through the Pelaku Paradewi Application Using the E-Government Success Approach
Digitalisasi Pelayanan Administrasi Kependudukan melalui Aplikasi Pelaku Paradewi dengan Menggunakan Pendekatan Keberhasilan E-Government
DOI:
https://doi.org/10.21070/ups.11100Keywords:
Population Administration, The Pelaku Paradewi, The Success of E-GovernmentAbstract
This study aims to analyze the digitization of civil registration services through the Pelaku Paradewi application in Bleberan Village using the E-Government success approach. The study employed a qualitative descriptive method with purposive sampling, while data were collected through interviews, observations, and documentation. Data analysis used Miles and Huberman model. The findings show that the village government demonstrated support through the implementation of SPBE policies, service SOPs, and participation in outreach activities. In terms of capacity, the village government already has supporting human resources and infrastructure, although technical skills of operators and unstable internet connections remain obstacles. Regarding value, the application improved service efficiency and strengthened interaction between the village government and the community through digital tools. Overall, the implementation of the Pelaku Paradewi application has improved the quality of digital-based public services in the village, although further improvement in human resource capacity and information technology infrastructure is still required.
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