DOI of the published article https://doi.org/10.61796/icossh.v2i2.325
Effectiveness of the SIMMAMAH (Ready to Serve the Community at Night) Program at the Taman Sub-District Office, Sidoarjo
Efektivitas Program SIMMAMAH (Siap Melayani Masyarakat Malam Hari) di Kecamatan Taman, Sidoarjo
DOI:
https://doi.org/10.21070/ups.11094Keywords:
Effectiveness, Population Administraion, InnovationAbstract
This study aims to analyse the effectiveness of the SIMMAMAH (Ready to Serve the Community at Night) Program which is an innovation in population administration services in Taman District, Sidoarjo Regency. This research uses descriptive qualitative methods The analysis in this study refers to the theory of effectiveness according to Duncan which includes three main indicators, namely goal achievement, integration, and adaptation. The results show that the SIMMAMAH Programme is effective in reaching out to the community, especially to those who work during the day, as shown by the increasing number of service users for documents such as Family Cards (KK) and Child Identity Cards (KIA) from 2022 to 2025. The programme has also been integrated with the village service system and continues to run despite leadership changes. In terms of adaptation, SIMMAMAH shows flexibility in operational time but still faces constraints on fixed scheduling and limited information dissemination.
Downloads
References
R. Ginting and T. Haryati, “Reformasi Birokrasi Publik Di Indonesia,” 2011. [Online]. Available: www.pn-yogyakota.go.id
N. Aulia, A. Rahmatika, and H. Ismail, “Analisis Kinerja Pelaksanaan Administrasi Kependudukan Berbasis E-Government Di Kelurahan Gayungan Kota Surabaya,” 2023.
Emy Hajar Abra, “Reformasi Di Bidang Birokrasi Untuk Mewujudkan Good Governance Dalam Hukum Kebijakan Publik,” Jurnal UNRIKA, Dec. 2021.
B. I. Ketentuan and U. Pasal, “Presiden Republik Indonesia-2.”
V. A. Zeithaml and L. L. Berry, “Servqual a Multiple-item Scale for Measuring Consumer Perceptions of Service Quality.” [Online]. Available: https://www.researchgate.net/publication/200827786
R. B. Denhardt and J. V. Denhardt, “The new public service: Serving rather than steering,” Public Adm Rev, vol. 60, no. 6, pp. 549–559, 2000, doi: 10.1111/0033-3352.00117.
H. Sarjono and ; Natalia, “Servqual Dalam Pelayanan Kelas Pada Laboratorium Manajemen,” 2014.
Trisya Juliantina Adiwijaya, Dine Meigawati, and Andi Mulyadi, “Efektivitas Program Sistem Pelayanan Kepuasan (Sikap) Di Kecamatan Baros Kota Sukabumi,” Jurnal Profesional Komunikasi & Administrasi Publik, vol. 11 Nomor 1, Jun. 2024.
S. M. C. Lenak, I. Sumampow, and W. Waworundeng, “Efektivitas Pelayanan Publik Melalui Penerapan Electronic Government Di Dinas Pendidikan Kota Tomohon,” Jurnal Governance, vol. 1, no. 1, p. 2021.
“Undang-Undang Republik Indonesia Nomor 25 Tahun 2009.”
“Peraturan Menteri Pendayagunaan Aparatur Negara.”
Ronaldo Rendra Andyansah and M. AP. Dra. Meirinawati, “Inovasi Program Siap Melayani Masyarakat Malam Hari (SIMMAMAH) Di Kecamatan Taman, Sidoarjo,” Jurnal Publika, vol. Vol. 3 No. 3, pp. 2257–2272, 2023.
H. Sukmana, I. U. Choiriyah, and A. R. U. Balahmar, “The Influence of Regional Government Policy Implementation on the Effectiveness of Ketapanrame Trawas Tourism Village Development,” JKMP (Jurnal Kebijakan dan Manajemen Publik), vol. 13, no. 2, pp. 162–168, Oct. 2025, doi: 10.21070/jkmp.v13i2.1957.
A. W. Lila Amelia Safitri, “Implementasi Program Pelayanan Malam Dalam Kepengurusan Administrasi Kependudukan di Kelurahan Jambangan Kota Surabaya,” 2024.
C. N. Sari, M. Heriyanto, and Z. Rusli, “Efektivitas Pelaksanaan Program Pemberdayaan Masyarakat Berbasis Rukun Warga.”
Sirajuddin Saleh, “Mengenal Penelitian Kualitatif,” 2023.
M. B. Miles, • A Michael Huberman, and J. Saldaña, “Qualitative Data Analysis A Methods Sourcebook Edition.”
Ronaldo Rendra, “Inovasi Program Siap Melayani Masyarakat Malam Hari (SIMMAMAH) Di Kecamatan Taman, Sidoarjo”.
P. : Rizqi et al., “Strategi Humor Gibran Rakabuming dalam Komunikasi Politik di Media Sosial X (Twitter).”
S. M. C. Lenak, I. Sumampow, and W. Waworundeng, “Efektivitas Pelayanan Publik Melalui Penerapan Electronic Government Di Dinas Pendidikan Kota Tomohon,” JURNAL GOVERNANCE, vol. 1, no. 1, p. 2021.
A. Afdhal et al., Pemberdayaan Masyarakat. [Online]. Available: www.globaleksekutifteknologi.co.id
“Implementasi E-Government Dalam Pengembangan Tata Kelola Smart Village ( Studi Kasus Di Desa Rante Mario Kecamatan Tommo Kabupaten Mamuju).”
Alifta Savanamiroh, “Collaborative Governance Dalam Tata Kelola Sampah Berkelanjutan Di Kota Makassar”.
“Lakip Laporan Akuntabilitas Kinerja Instansi Pemerintah 2024 Kecamatan Ambulu”.
K. Kunci, P. masyarakat, komunitas miskin uban, and K. Saraswati Harisoesyanti, “Urgensi Partisipasi Masyarakat dalam Proses Pengembangan Masyarakat di Komunitas Miskin Perkotaan,” 2020.
H. Firlana, “Dampak Transformasi Digital Terhadap Manajemen Sumber Daya Manusia Di Sektor Publik Indonesia,” 2025. [Online]. Available: https://10.0.205.137/tematics.v6i2.653
Alifya Nur Indah Sari, “Efektivitas Transformasi Birokrasi Era Digital Dalam Pelayanan Publik Dinas Kependudukan Dan Pencatatan Sipil Kota Makassar,” 2024.
S. Zahira et al., “Triwikrama: Jurnal Ilmu Sosial Analisis Efektivitas Pengelolaan Dana Desa Dalam Pembangunan Infrastruktur Jalan Di Desa Sindangsari,” 2025.
R. Gunawan Sihaloho NPP, A. Kabupaten Merangin, P. Jambi Program Studi Administrasi Pemerintahan Daerah, P. Skripsi, and D. Kusmana, “Inovasi Pelayanan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Di Kabupaten Merangin Provinsi Jambi.”
O. Reviandani, S. H. Bagus, and N. Harmawan, Governance Di Era Digital: Isu-Isu Kontemporer. [Online]. Available: www.penerbitlitnus.co.id
D. I. Era, “Pelayanan Publik.”
Pri Utami, “Transformasi Administrasi Publik: Inovasi Dan Adaptasi Menuju Efisien Dan Pelayanan Publik Berkualitas”.
M. Arif Ramadhan, A. Heryani, A. Ramdani, S. YPPT Priatim Tasikmalaya, and J. Barat, “Adaptive Governance Dalam Pelayanan Disabilitas Di Kecamatan Mangkubumi Kota Tasikmalaya,” 2022.
S. R. Anton Subarno, “Jurnal Informasi dan Komunikasi Administrasi Perkantoran,” 2024.
Hendra Hermawan, “Eefektivitas Penarikan Pajak Bumi Dan Bangunan Oleh Perangkat Desa Di Desa Pangandaran Kecamatan Pengandaran Kabupaten Pangandaran.”
R. H. Mokoginta, J. H. Posumah, and N. Palar, “Pengaduan (Kinalang) Pada Era New Normal Di Kota Kotamobagu.”
A. Mamat Bidjuni, L. Van Gobel, M. Djaba, U. Bina, and T. Gorontalo, “Model Desa Mandiri Berbasis Partisipasi Masyarakat Studi Di Desa Tolutu Kecamatan Tomini Kabupaten Bolaang Mongondow Selatan,” Journal of Governance and Public Administration (JoGaPA), vol. 2, no. 3, 2025, [Online]. Available: https://peraturan.bpk.go.
Downloads
Additional Files
Posted
Categories
License
Copyright (c) 2026 UMSIDA Preprints Server
This work is licensed under a Creative Commons Attribution 4.0 International License.
