Analysis of Quality Control Effectiveness Through Quality Standardization Audits as a Measure to Address Product Non-Conformance (Case Study at PT. X)
Analisis Efektivitas Pengendalian Kualitas Melalui Audit Standardisasi Mutu Sebagai Upaya Penanganan Produk Non-Conformance ( Studi Kasus di PT. X )
DOI:
https://doi.org/10.21070/ups.11020Keywords:
quality control audit standardization, non-conformance, CAPA, missing felt, SPCAbstract
Thisstudy examines quality control effectiveness at PT. X upper production line, where non-conformance rates remain heigh, primarily due to recurring missing felt cases tahat causes shoes to fall below thickness standards. Using a qualitative approach in depth interviews and derect observation with QC team, supervisor, and operator) that study finds that audit procedures are structured yet operator compliance is situational. Three root cause are identified: excessive production targets, limited operator awareness of work- step consequences, and a QC-operator quality perception gap. CAPA actions are executed but lack verification mechanisms, allowing recurring defects, and quality improvement demands transformed audit practices, closed CAPA cycles, and quality-driven incentive systems.
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