DOI of the published article https://doi.org/10.61796/icossh.v2i4.567
Effectiveness of Online Licensing Services on MSME Development: A Case Study of the Investment and One-Stop Integrated Services Office of Sidoarjo Regency
Efektivitas Pelayanan Perizinan Online Terhadap Pengembangan Umkm: Studi Kasus Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Sidoarjo
DOI:
https://doi.org/10.21070/ups.10939Keywords:
Administrative Services, MSMEs, administration public, Public ServiceAbstract
This study aims to analyze the effectiveness of online licensing services through the Online Single Submission (OSS) system on the development of Micro, Small, and Medium Enterprises (MSMEs) in Sidoarjo Regency. The research employed a descriptive qualitative method with data collection techniques through interviews, observations, and documentation. Research informants consisted of the Dinas Penanaman Modal dan PTSP Kabupaten Sidoarjo and MSME actors using the OSS system. Data analysis used the Miles and Huberman model with program effectiveness indicators according to Budiani, including program target accuracy, program socialization, program objectives, and program monitoring. The results showed that the target accuracy of the OSS program has gradually reached MSME actors through socialization and outreach services. Program socialization helped increase public understanding regarding business legality, although the digital literacy of some MSME actors remains limited.
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