DOI of the published article https://doi.org/10.61796/icossh.v2i2.373
The Effectiveness of the Klampid New Generation (KNG) Program in Population Administration Services in Wonorejo Village, Rungkut
Efektivitas Program Klampid New Generation (KNG) Pada Pelayanan Administrasi Kependudukan Di Kelurahan Wonorejo, Rungkut
DOI:
https://doi.org/10.21070/ups.10813Keywords:
Public Services, Klampid New Generation, Population AdministrationAbstract
This study aims to analyze the effectiveness of the implementation of Klampid New Generation (KNG) in population administration services in Wonorejo Village, Rungkut District, Surabaya City. Klampid New Generation (KNG) is an information technology-based innovation developed by the Surabaya City Population and Civil Registration Office to facilitate the public in processing population documents online. This study used a descriptive qualitative method with data collection techniques through observation, interviews, documentation, and literature review. The effectiveness analysis was conducted based on five indicators according to Sutrisno (2010): program understanding, targeting accuracy, timeliness, goal achievement, and tangible change. The results indicate that public understanding of the Klampid New Generation (KNG) application remains ineffective, especially for those less familiar with technology, thus hindering population administration processes. This study recommends increased outreach, ongoing training, and strengthening digital literacy to improve the effectiveness and independent utilization of the Klampid New Generation (KNG) application by the public.
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